Seth’s Blog: Win the fight, lose the customer.
Does it really matter if you’re right?
Given the choice between acknowledging that your customer is upset or proving to her that she is wrong, which will you choose?
You can be right or you can have empathy.
You can’t do both.

Smash your goals with a mastermind group | Escape From Cubicle Nation.
 The biggest obstacle to business success is not lack of a great idea, but poor execution.
New entrepreneurs, lacking expertise or perspective, often struggle alone with starting or growing their business.